FREQUENTLY ASKED QUESTIONS
The answers to many commonly asked questions can be found by clicking the appropriate link below. If you do not find an answer to your question, please contact us.
100% SATISFACTION GUARANTEED
We work hard to make sure that our customer's needs are met. We also understand that there is a significant amount of trust that goes along with purchasing art work over the internet. It is our desire that you be happy, not only with our photography, but with our customer service as well. More than half our business comes from repeat customers, we want you to become a repeat customer too.
If after receiving your purchase you are less than satisfied, simpy return it to us within 30 days in its original condition and packaging, and we will gladly refund your money. We regret that we are currently unable to refund shipping & handling charges, however. If the print is damaged in shipping, please contact us before returning it.
To maximize your enjoyment of your photographic prints, we recommend that they be matted and framed under glass by a professional framer using archival techniques. You will get the longest life from your print if it is displayed framed under glass, and away from direct sunlight, atmospheric pollutants, tobacco smoke, or any harsh chemical fumes.
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CONTACT US
Please note that we are working photographers. Unfortunately, this means that we can't always immediately return emails or phone calls. If you reach our voice mail, please leave a message with complete contact info. We will return your call as quickly as we are able. You may reach us as noted below:
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ORDERING
Placing an Order:
We've designed this website to make ordering as easy as possible. Each photgraph page contains buttons labled "Add to Cart". These links will add the item you have selected for purchase to a separate, automated shopping cart window. You may view your shopping cart at any time by clicking the "View Cart" button located on each photograph page. When you are ready to finalize your purchase, simply click the "Secure Checkout" button located on the shopping cart window.
If you have any difficulty placing an order, or prefer to make your purchases via check or money order, feel free to call or email using our contact info. We accept the following payment methods:
Credit Cards
Most customers choose to make their purchases using a credit card. For your convenience and protection we use PayPal as our secure payment processor. PayPal encrypts your payment details and ensures that your transaction is safe and secure over the Internet. Using your credit card streamlines the order process and usually is the fastest means of getting your order shipped.
You do not need a PayPal account to make purchases. Simply select the items you wish to purchase and when you are finished shopping, click "Secure Checkout" on your shopping cart window. If you do not have a PayPal account, follow the simple instructions to provide payment and shipping information. It is possible to place an order through PayPal without making your payment. If you choose do this, we will keep your order active for five (5) business days. All orders through this store that are not paid in full within five (5) business days, or arranged otherwise directly with us, will be cancelled.
Our PayPal address is:
Checks & Money Orders
Checks and money orders are accepted for direct orders placed via email and telephone. Payments should be sent to our shipping address, and must include your shipment address, email address, phone number, picture title(s), and sizes desired. Personal checks typically take 8-10 business days to clear, after which your order is shipped.
Cash
We encourage our customers not to send cash as this method is inherently unsecure. If you have no alternative, please send cash via certified mail or a comparable method that requires our signature upon delivery. We will not be held responsible for cash orders lost in the mail.
Order Changes, Cancellations & Refunds
All changes, cancellations and refund requests should be made ASAP via both email and telephone, if possible. Though we state that shipments go out in 2-3 days, we occasionally get orders out within a few hours. Of course, we'll do everything that we can to fulfill your request and ensure your satisfaction.
International Ordering
We welcome your international orders and ship internationally nearly every day.
Custom Orders
Most items ordered through this website are considered standard orders. We can also process a custom order for you via email or telephone. If you have a particular item request, want a larger size print, want greeting cards custom printed, etc., these would qualify as custom orders. Custom orders may only be returned for replacement with identical items. Custom orders will always require your written approval before proceeding.
Out of Stock Items
Most items are kept in stock. In the event that we are out of stock on an item, or if you order a made to order item, we will fulfill your order ASAP.
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SHIPPING
Domestic USA Shipments
Standard domestic orders are shipped via the United States Postal Service or UPS Ground, which usually requires 3-7 days in transit, in addition to our in house processing time. While these services are reliable and supposedly guaranteed, the reality is that there's never a guarantee on their expediency. We do however guarantee every shipment against loss or damage. If you have a deadline for delivery, we strongly encourage you to call us with your requirements.
International Shipments
International orders are shipped via USPS (typically 7-10 days in transit.) All photographs, posters, greeting cards, and any other form of art sold by us, is guaranteed against damage in transit. Please note that many countries will impose a duty or tax at the time of delivery on shipments over certain valuations. We advise that you determine what customs in your country will charge you prior to purchase, as we don't have the ability to determine these charges for every country.
No Profit on Shipping
We do not profit off of shipping, and only charge you for the cost of shipping, packaging and insurance.
ASAP Processing
Most items typically ship in 5-7 business days from the date of your order. We will notify you if an order is delayed beyond our normal processing time. Made to order items are fulfilled ASAP, but can vary depending on the item and quantity ordered. If you have a specific deadline, we suggest letting us know so that we can ensure on time delivery.
Shipment Notification and Tracking
We will attempt to email you a notification when your order ships and provide you the tracking information. The United States Postal Service and UPS are our primary carriers. Shipments over $100 require signature upon delivery, so please provide a shipment address where your package can be signed for.
Insurance
All shipments are securely packaged against impact and water damage. Shipments valued over $100 are insured against damage in transit. Damaged items may need to be returned to us or retained for inspection by the carrier or insurance company. If you receive a damaged shipment, let us know as soon as possible.
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RETURNS
We will accept returns per our 100% Satisfaction Guarantee. Please notify us by email prior to making a return. All returns should be made in the original packaging, if possible. We recommend insuring all returns and requiring a signature confirmation from us upon return delivery. Shipments can be lost or damaged, so this recommendation is made to protect you from any mishaps and ensure that you receive a refund/replacement as requested.
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RESELLERS/WHOLESALE
We encourage resellers to sell our products. To receive wholesale pricing, you will need to show that you are a retailer by providing a Resale Certificate, having a storefront or place of business, or otherwise adequately demonstrating that you are in a business suited for reselling our products. A prepaid initial minimum order of $500 is required, and $200 thereafter. Payment terms may be established following your first order and pending a satisfactory credit review. Minimum orders for Tony's Special Edition Original Prints may be higher. We may also place some restrictions on where you sell our products (for example, we may restrict selling on eBay, since you would be in direct competition with our eBay Store and auctions), and may require you to sell certain items at established minimum prices. Please contact us for wholesale pricing and additional information.
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DEFINITION OF TERMS
The following terms are used throughout this site to describe our photographic art. Every attempt has been made to be precise and thorough in our definitions, but if you desire further clarification, please don't hesitate to contact us. Our primary desire is for you to be happy with your purchase, and that begins with you understanding exactly what it is you are buying. All of these terms are common within the photography and fine-art community, but they are not expected to be common for most of our patrons. We would be pleased to help educate you on any finer points.
Custom Printing
Any order produced to your specifications is a customer printing order. We can process a custom order for you via email or telephone. If you have a particular item request, want a larger size print, want greeting cards custom printed, etc., these would qualify as custom printing. Custom printing orders may only be returned for replacement with identical items. Custom orders will always require your written approval before proceeding.
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Canon ChromaLife Print
A photo quality print that is produced with certain models of Canon professional inkjet printers. ChromaLife is the particular ink set, known for it's combination of vibrant color and exceptional longevity. This ink can be used on a myriad of materials, including canvas, fine art water color papers, and even RC type inkjet papers.
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Photo Greeting Card
A greeting card with a hand mounted real 3.5x5 inch glossy photo. These cards fit into standard 5x7 inch photo frames, giving the appearance of a matted photograph. They are much more impressive than traditional mass produced cards, cost many times more to produce than traditional cards, but are offered here at a very competitive price. We offer them packaged as individual cards or as sets of 10. You may also order in any quantity, as a customer printing order. Quantity purchases over 100 identical cards can be custom printed to your specification (please contact us for details). We will also fulfill your large quantity corporate holiday card orders. For orders over 100 cards and required in less than 14 days, please contact us to ensure that we can meet your deadline.
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Special Edition Gallery Prints
These are Tony's original prints, meaning that they are shot, mastered and finished by Tony Callahan personally. Tony is meticulous in producing the most beautiful prints possible. He then hand signs, titles and numbers these prints to certify them as his original works of art.
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Tony's Methodology
Tony makes his pictures using a variety of digital cameras and techniques. Each step in the digital workflow is ICC color managed to ensure that the faithfulness of the original as well as Tony's final print intentions are translated exactly as he expects. He uses Photoshop to make all color and contrast adjustments, burning, dodging, etc., until he is fully satisfied that the prints meet his exacting standards.
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